The technology that is meant to be used to report problems, is itself broken
“Their superficial flaws concealed their fundamental flaws“ Douglas Adams
AT&T
Atlassian
T-Mobile
The Google Drive example
“Move your account from Backup and Sync to start using Google Drive for desktop.”
This sentence just doesn’t make any sense.
“Move your account”: from where to where?
from: seems to be “Backup and Sync“.
to: undefined? Is it “Google Drive for desktop“?
<Insert missing Design Principle here>: System should always display to the user what will the outcome be of an action and what are the consequences of not performing the action.
is violated.
I guess the misunderstanding is: I don’t use Backup and Sync….. I always referred to it as Google Drive. I made a mapping table to help you understand the level of complexity of this problem:
What Google refers to as | I refer to as |
Backup and Sync | Google Drive |
Google Drive for desktop | ? no idea |
People get away with this
Facebook can’t get migration right
Apple service that I never use randomly ask you to relogin and fails
Rando challenge, doesn’t tell me the origin
Does not ask me what triggered the update
Like randomly shows this in my face, what was the chain of causality that caused that?
Foot Locker Flex Account
Asks me to create an account. Fails with “Something went wrong” error. Then the following dialogs show:
Flex account creation page tells me my session has expired would I like to refresh?
iPad tells me do you want to remember this password
Then this shows up:
Idiots can’t program a pie chart correctly
Apple’s sort algorithm for files in Finder is broken!
Can’t make this shit up. If you try to sort on last created in Finder, it gives you the wrong results. Try it.
Kaiser Permanente’s website
ETrade chatbot
Broken link
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Conversation outcome
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