The technology that is meant to be used to report problems, is itself broken

“Their superficial flaws concealed their fundamental flaws“ Douglas Adams

AT&T

Atlassian

T-Mobile

The Google Drive example

“Move your account from Backup and Sync to start using Google Drive for desktop.”

This sentence just doesn’t make any sense.

“Move your account”: from where to where?

<Insert missing Design Principle here>: System should always display to the user what will the outcome be of an action and what are the consequences of not performing the action.

is violated.

I guess the misunderstanding is: I don’t use Backup and Sync….. I always referred to it as Google Drive. I made a mapping table to help you understand the level of complexity of this problem:

What Google refers to as

I refer to as

Backup and Sync

Google Drive

Google Drive for desktop

? no idea

People get away with this

RPReplay_Final1631827378.MP4

Facebook can’t get migration right

Apple service that I never use randomly ask you to relogin and fails

Rando challenge, doesn’t tell me the origin

Does not ask me what triggered the update

Like randomly shows this in my face, what was the chain of causality that caused that?

Foot Locker Flex Account

Asks me to create an account. Fails with “Something went wrong” error. Then the following dialogs show:

Idiots can’t program a pie chart correctly

Apple’s sort algorithm for files in Finder is broken!

Can’t make this shit up. If you try to sort on “last created” in Finder, it gives you the wrong results. Try it.

Kaiser Permanente’s website

ETrade chatbot

Broken link

Conversation outcome

AT&T bot